A lot of experience

The OSTHAVEN team can look back on a large number of projects in the banking and payment environment of the past 15 years. In both areas, we have extensive knowledge and experience along the entire value chain. Our reference projects show how we have mastered the different challenges and tasks, and that we master new projects with innovative approaches in order to realise special entrepreneurial visions.

Selected
Project
References

Negotiation of bilateral fee agreements for a banking association

Task

Negotiation of bilateral fee agreements for a banking association

Objectives

The aim of the project was the negotiation and the timely conclusion of bilateral payment agreements with dealers, network operators and oil companies by 01.11.2014 because of the requirements of the Federal Cartel Office. Not only were existing bilateral treaties to be replaced by new instruments, but also first time bilateral contracts with new dealers were to be concluded.

OSTHAVEN’S Service

OSTHAVEN provided the external project manager and the project team in this project. In this context OSTHAVEN was responsible for drafting different condition models, reporting, documentation and negotiation with retailers, network operators and oil companies. In addition to the basic educational work on the part of market partners, OSTHAVEN coordinated the clarification and elaboration of contractual issues on the basis of the renegotiated dealer conditions with the responsible lawyers. OSTHAVEN completed the bilateral agreements on time thus complying with the antitrust demands within the context of a self-commitment.

Linking the core banking system at a large german automotive bank

Task

Linking the core banking system as well as clearing and settlements within a large automobile bank

Objectives

The aim of this project was the technical migration to a new core banking system and the connection to the clearing and settlement of the group as a whole. In addition to the technical migration of databases and the conversion of the technical processes, customer front-end and processes in payment transactions (back office, accounting, and customer support) within the framework of the project were changed.

OSTHAVEN’S Service

OSTHAVEN was the external migration manager for this project. The main task was the coordination with the external provider in payment transactions, the current service provider for clearing and settlement functionalities and the future service provider in the entire group. OSTHAVEN also provided the external test manager, who was responsible for test planning, test execution and defect management for the technical, business and process changes. The project was executed “in time and in budget”.

Interim management at an eMoney Institute based in the United Kingdom

Task

Interim management at an eMoney Institute based in the United Kingdom

Objectives

Within the framework of restructuring, the client wanted to strengthen the importance of the Payment Network area, which deals with purchasing and managing relationship of acquirers and providers of alternative payment methods. This sector is of commercial and strategic importance and also has interfaces to Compliance and Risk Management.

OSTHAVEN’S Service

OSTHAVEN was the interim manager for the sector Payment Network and Alliances in this project. As such it was responsible for the availability of cash for consumers worldwide and their commercial conditions. The client’s business, which handles mainly E-commerce transactions, required a close interaction of all internal departments and a close connection to the external partners.
In the course of the project OSTHAVEN was also entrusted with managing the Credit Risk division, which accounts for the evaluation of financial risks in business with E-commerce merchants.
By evaluating and assessing the synergy potentials, considerable added value for the customer could be identified.

SEPA migration for a major savings bank

Task

SEPA migration at a major savings bank

Objectives

The aim of the project was the comprehensive conversion of the savings bank’s payment transactions (both with customers and within the framework of its own payment transactions) on the binding conversion date. In addition to the requirements for comprehensive adaptations to the institute’s IT systems and providers, all processes (customer support, back office, sales for private and corporate customers) had to be adapted in line with the new regulations, formats and deadlines and customers and employees had to be kept fully informed.

OSTHAVEN’S Service

Employees of OSTHAVEN were part of the Sub-Project Management in the areas of Migration, Roll Out and Cut Over, as well as the deputy overall project management and the IT responsibility for the changeover of payment systems. The special challenge in this project particularly in the realms of OSTHAVEN’s responsibilities, was the demand for sufficient data quality, since without this, after changeover to SEPA payments, the latter would have been possible to only a limited extent. It was possible to completely change all inventory data (such as standing orders or valid credit transfer templates) to SEPA, so that neither the customer nor the savings bank themselves recorded any failures in the execution of payment transactions. Overall, the project could be completed “in time”, “in quality” and “in scope”.

Development of merchant acceptance business for a private bank in Switzerland

Task

Development of merchant acceptance business with Visa and MasterCard for a bank in the Switzerland

Objectives

ZThe goal was to start operational acquiring business at the bank with a first pilot customer from the existing customer base. The task was to select and implement the necessary service providers. As a result, all operational processes had to be implemented both inside and outside the bank – from valuation from a risk management perspective through to dealer service.

OSTHAVEN’S Service

OSTHAVEN led and was responsible for the development of the acquiring business. Besides RFI and RFPs for the selection of service providers, the main tasks included the creation of policies, the coordination of the selected service providers including Visa and MasterCard, the definition of the accounting concept and embedding in the bank’s payment transactions. The evaluation of the customer base and the analysis of customer requirements were of central importance, as the product was regarded as an additional service for existing customers. It was also necessary to assume responsibility for the budget and to create a competitive offer.

Market entry in Germany for a payment service provider from Scandinavia

Task

Market entry in Germany for a payment service provider from Scandinavia

Objectives

The client is a joint venture with the services of transaction processing and acquiring, which was to be accompanied at the entry to the market. In particular, an industry solution for the taxi market was to be adapted to the requirements of the German market. This involved identifying potential customers and partners and establishing a business relationship.

OSTHAVEN’S Service

First, the market situation in Germany (prices, penetration, competition) was analysed. Based on these results a competitive payment mix was created with corresponding price models. USPs were identified, which made it easier for the client to enter the market and which raised the yet to be defined product package above those currently found on the market.

On behalf of the client, OSTHAVEN continued to handle the sales coordination and, in some cases, the sales activities derived from this for the German market.

Company-wide development and expansion of the corporate banking division of a foreign bank in Germany

Task

Company-wide development and expansion of the corporate banking division of a foreign bank in Germany

Objectives

The aim of the project was the development and implementation of all necessary processes and systems for a fully functional corporate banking platform for medium-sized customers in Germany. This also included the expansion of systems, e.g. for accounting, regulatory reporting and risk assessment to ensure compliance with the legal framework.

OSTHAVEN’S Service

In this project OSTHAVEN provided the external project manager with workstream responsibility (status reporting, test management, interface to the commissioning department, interface to the internal areas) in the area of payments, with responsibility for all sub-projects outside the major project, such as automatic BIC update, 4 Eyes Control and legal requirements. In addition, all current projects (RDA, Basel II, MIFID, etc.) were checked for dependencies in this context and corresponding adjustment requirements were evaluated and executed.

Preliminary study of ePayment and mPayment at a major savings bank

Task

Preliminary study of ePayment and mPayment at a major savings bank

Objectives

Subject of the investigation was the drafting and preparation of policy options of the savings bank in the environment ePayment and mPayment. To this end, an overview of products & services and providers in this area was to be established to enable the savings bank to be able to make an informed decision about implementing appropriate measures in this area, and to be more specific about the already planned execution project in terms of the scope.

OSTHAVEN’S Service

OSTHAVEN provided the external co-project manager for this project. To evaluate the options for action in the area of ePayment, talks were held with MasterCard and VISA on MasterPass and v.me on the basis of a preliminary market screening, coordination with the DSGV on the projects of the Sparkassen-Finanzgruppe and talks with providers. The aim was to discuss how the various offers could be technically, organisationally and commercially integrated into the savings bank’s offer in the sense of an execution analysis. In the area of mobile payment, discussions with the MNOs about their respective wallet solutions were conducted with the same focus and also a cooperation with a mobile payment provider was examined.

New conception of an open voucher system

Task

New conception of an open voucher system on the basis of the requirements of the regulation by the PSD II.

Objectives

OSTHAVEN was commissioned by the payment service provider to carry out a feasibility study with the following core contents: Solution sketch of the voucher system, review of regulatory feasibility and preparation of a business case.

OSTHAVEN’S Service

Based on discussions with the trading company and the payment service provider, OSTHAVEN recorded the current status of the discussion between the two companies as well as the set-up of the voucher system (actual state analysis). By incorporating legal expertise on regulation in Germany and Luxembourg, the regulatory influences on a voucher cooperation were incorporated. The next step was the sketching of a technical, procedural and contractual solution for mapping under the premise of mapping both the requirements of the trading company and the regulators, the consideration of the general conditions of the payment service provider (IT infrastructure, organization, project and product pipeline). At the end of the feasibility study, a recommendation based on a business case was sent to the two participating companies.

Internationalisation of the product portfolio of a mobile payment provider

Task

Drafting of the internationalisation of the product offer of a mobile payment provider

Objectives

The concept to be developed should evaluate potential markets and select them according to certain criteria. The selected markets should be explored in detail with regard to competitiveness, need for adaption and opportunities for market entry.

OSTHAVEN’S Service

OSTHAVEN developed a suitable concept, first defining the selection criteria and coordinating them with the customer. Based on this, intensive market research was carried out and evaluated in relation to the current product range. Subsequently, various market entry strategies were identified and evaluated to ensure a successful market entry. The budget and resource situation was considered as well as the sustainable success after market development.

Development of merchant acceptance business of a leading payment service provider

Task

Setup of merchant acceptance business with international schemes UnionPay, Diners, Visa, MasterCard, JCB

Objectives

The objective is the inclusion of the merchant acquiring business with the market leader in network operations in Germany. For this the appropriate licenses had first of all to be applied for as well as obtaining an authorisation for the company as a payment institution. The range of products also had to be expanded and as far as possible embedded in the operations. This in particular in the areas of sales and finance. Also new areas had to be built up, which dealt with the regulation by the BaFin, and a risk-management for the merchants business.

OSTHAVEN’S Service

OSTHAVEN personnel managed the project responsibly and designed its implementation. A competitive product was created to meet the needs of a market leader. After a short time it was taken over into regular operation. This also included the responsible management of the acquisition of an acquirer. The product has made a significant contribution to achieving the goals set. In particular, the implementations created the opportunity to internationalize the business and significantly increase sales.

Implementation of the MIF regulation for the Sparkassenfinanzgruppe

Task

Implementation of the MIF regulation for the German Savings Banks Finance Group

Objectives

The aim of the project was to develop a strategic concept for the domestic debit card fee negotiations, taking into account the changed market conditions through the MIF Regulation. In particular, it was necessary to coordinate the interests of the main stakeholders and to take them into account in the concept.

OSTHAVEN’S Service

In a first step, OSTHAVEN analyzed the implications of the regulation for the business model and made corresponding valuations for the client. On this basis, the possible options of execution were derived and compared with each other qualitatively and quantitatively. With the development of a market model, the strategy development could then be quantitatively supported for various market cultivation strategies. Finally, a decision proposal was prepared for the decision-making bodies with the appropriate recommendation and the execution of the strategy was started.

Introduction of webpayments

Task

Introduction of web payments for a worldwide leading logistic company

Objectives

The task was to support the client in the introduction of web payments, i.e. the acceptance of online payments for container ship services, in various international pilot countries. First, a general understanding of ePayments should be established internally, and support should be provided in identifying and selecting suitable payment service providers and acquirers.

OSTHAVEN’S Services

OSTHAVEN first conducted workshops with a commercial and technical focus as well as a management workshop to give an introduction to the topic. Subsequently, requirements were recorded in a structured manner and suitable payment service providers and acquirers for selected pilot countries were identified. Especially against the background that a worldwide roll-out of the web payment solution had to be ensured afterwards. Furthermore, the customer was supported in ensuring the functional and technical connection together with the partners. The customer will continue to receive ongoing support in order to add further countries and connect them as required.

Rating eCommerce acquiring

Task

Rating e-commerce acquiring

Objectives

The aim of the project was to analyse and evaluate the processes and technical systems of a leading acquirer in the Middle East with regard to onboarding and risk management processes in eCommerce.

OSTHAVEN’S Services

The analysis of onboarding and risk management processes was the focus of OSTHAVEN’s support of the client, covering all relevant areas from organisational structures to business processes, IT systems and compliance guidelines. Based on a “best-in-breed” comparison, optimisation potentials were derived and recommendations for a targeted execution were described in detail for all areas.