The challenge
Omnichannel despite system diversity
In order to better respond to the challenges of omnichannel retail, we developed an omnichannel payment strategy for our client. The complexity arose from the fact that the partner companies used a wide variety of IT systems for e-commerce, ERP, and point of sale, and used different hardware, software, and tools from different payment service providers for payment.
The solution
Strategy and use cases for omnichannel
OSTHAVEN created a detailed analysis of all payment acceptance-related contracts, terms and conditions, and transaction and sales values per shareholder of the hagebau Group. Based on trends and market developments in the payment market for POS and e-commerce, hagebau’s requirements for its future payment strategy were developed. This was underpinned by use cases for an omnichannel approach, considering the heterogeneous process and system landscape of the hagebau Group.
The result
Company-wide uniform payment strategy
The comprehensive analysis and the omnichannel use cases developed convinced the responsible parties at the hagebau Group to implement the payment strategy developed by OSTHAVEN and to standardize the payment processes. It was agreed to issue a request for proposal to find a uniform payment service provider for the hagebau Group that could map the omnichannel processes required in the future.
Blog
Related blog posts on the topic.
